Spider FAQ
Frequently Asked Questions
  • How It works
  • 1. How do I register?

    Click on the Registration tab and fill out the requested information for each person or company that will be receiving packages. Once you have filled out and submitted your registration, you can IMMEDIATELY place orders the same day using your name and OUR address for the shipping destination.

  • 2. What is my customer ID?

    Your customer ID is provided to you upon completion of your registration. If you didn't write it down you can always find it by logging in then clicking "Edit Profile" at the top right corner of the page. Your customer ID # will then be found under the Account Info tab.
  • 3. Which retailers will accept this U.S. address that you have?

    Any and all retailers and private parties will accept our address for any purchases or shipments. Our address is a commercially known address by all shipping companies. 

  • 4. Do you rent mailboxes?

    Yes, we do rent mailboxes. Simply email or call us to set-up obtaining a mailbox. If you are placed on a waiting list, we will notify you of pending vacancies as they come available.

  • 5. What if my package comes in with a signature required?

    We always sign for all Fedex and UPS shipments delivered while we are open. When USPS shipments require a signature, we also provide one when asked to do so.

  • 6. What if I can't make it to your facility before you close?

    We open and close on time every day that we are open. We will not stay open late or open early for any reason. We recommended that you plan for COHO ferry traffic and/or border delays because we lock our doors at closing time and once locked, no one else is allowed in. No Exceptions.

  • 7. What if I have other questions that are not listed?

    Please go to our *Contact Page" and send us your question.

  • 8. What are your hours of operation?

    Our Deer Park Road (Heavy Items & Freight Location)  also in Port Angeles, 4 miles from the Coho Ferry dock, is open Monday - Friday from 8:30am to 6pm, and Saturdays from 9am to 5pm. WE ARE CLOSED ON SUNDAYS.

     

     

  • 9. When I place my orders, should I give the sender your phone number or mine?

    You should list your phone number, not ours, UNLESS you are ordering a freight shipment. If there are any questions about your order, for the most part the sender will want to talk to the person who placed the order, not our staff. 

  • 10. What time are you usually done processing your shipments for each carrier? If I’m coming to pick up the same day my parcel arrives, what time should I come?

    Delivery times and amounts vary every day, which affects the time it takes to process receiving. The following outlines what the average delivery and processing times are Monday through Friday:

    • USPS delivers around 11am – usually processed by 4pm
    • UPS delivers around Noon – usually processed by 4pm
    • FedEx Express delivers after Noon – usually processed by 3pm
    • FedEx Ground delivers around 11am – usually processed by 3pm

    Saturdays are different. Only USPS delivers on Saturday, and they do so around 11am. We are usually finished logging in around 3pm, but that time does vary. If you need to pick up your parcel the same day it arrives, we suggest you call before coming down to verify the delivery times first. Otherwise, please plan on picking up your parcel the day following its delivery.

  • 11. I don’t have a middle name so can I still use your service?

    Absolutely, just leave in the middle initial location blank, and we’ll know what to do from there.

  • 12. If I’ve registered some time ago and haven’t used your service in a while, do I need to re-register?

    Do NOT re-register as it could possibly create a duplicate record in our system which can cause confusion when we are logging in parcels. If you remember your Username and Password you can log in using the link at the bottom of the page and obtain your customer ID, or you can email us at info@ShipIt2PA.com and we will be happy to confirm your contact information and customer ID number for you.

  • 13. What holidays are you closed?

    We observe most U.S. major holidays so please check our "Holiday Hours" page for days and times of closures or shortened days.

  • 14. Is it okay if the website I am ordering from ads 4 digits after the zip code “98362”?

    Yes, that code will work, too. That four digit number is an internal number used by the US Postal Service and helps them with their sorting process – it does not change our ability to receive it.

  • 15. My large (HEAVY) order is coming in with someone other than UPS, FedEx or USPS. Is that ok and what should I expect?

    Freight and DHL shipments are more complicated than orders that come in with the standard three shipping carriers. DHL does NOT deliver in the Continental United States, so items that are shipped DHL are received (usually in Seattle) and repackaged by United States Post Office.  A new tracking number is put on the parcel and it continues on its merry way to us, usually a couple of days later.

    Most larger freight companies know to deliver to Port Angeles Package Receiving. In order to streamline the delivery process for smaller freight companies that don’t know this area well, please use the following format for freight items:

    Your Name & Customer#
    Port Angeles Package Receiving
    132 Deer Park Road
    Port Angeles, WA 98362
    360-417-1122

  • Costs/Discounts
  • 1. How can I pay you when I come to pick up my parcels?

    We accept US Currency, American Express, Mastercard and VISA. Total pick up fees under $10 will incur a $2.50 surcharge when paid with a credit card.

  • 2. Do you charge per parcel, or do you have some sort of bulk discounting available?

    We do charge per parcel – even if you’re ordering from the same company. We do not have any bulk pricing or discounts in effect.

  • 3. How much will it cost to ship a parcel from your location at Ship It 2 PA Package Receiving?

    Email us at info@ShipIt2PA.com with the zip code, weight, and dimensions of your parcel and we will be happy to provide you with a shipping quote.

  • Customs / Border Patrol / Importing
  • 1. What do I need to get my package through the border?

    You will need an invoice for the item purchased. There may be other requirements based on the item purchased. You need to contact your customs office (800-461-9999) for this information. The important thing to remember is that you should always bring your invoice with you when you pickup the package. Do not rely on the shipper to include it with your package and we CANNOT provide you with documentation that you could rely upon to cross the border.

  • 2. Can someone pick-up my parcel for me?

    Yes, provided they bring a tracking number or email from us that identifies EACH parcel they wish to pick up. We will need to copy the persons valid "Government Issued" ID, no exceptions.

  • 3. Will you forward my parcels to me in Canada?

    NO, we cannot forward any parcels. If you cannot come to Ship It 2 PA Package Receiving and pick up your parcels or packages, you’re more then welcome to send someone else to pick up for you, as long as they have the proper paperwork and ID.

  • Package Questions / Pick Up
  • 1. How can I know if my package has arrived?

    If you haven't received an email notification or phone call from us and you think it has been delivered, you can use the tracking number you have to go online to track it with the shipper used for your transaction. Be aware, that USPS tracking numbers show delivered when they arrive at the Post Office. They still need to be brought to our facility. Although most of these packages are brought to our facility within 5 hours sometimes they don't all make it until the next day. Please be aware that email correspondence from our system will be sent from info@ShipIt2PA.com. Watch for emails with this name and ensure any spam filters allow for their property delivery.

  • 2. What kind of packages do you accept?

    We accept most packages that come to our facility. Some exceptions are listed in our "Prohibited Items" list, so make sure to read the list of what we won't receive.

  • 3. How soon will my package be ready to pick up after it arrives at your facility?

    It usually takes 3 to 4 hours to process new packages, this can take longer depending on the volume of packages and customers wanting to pickup. Our only guarantee is that all packages will processed and available for pick up by open of business the next business day. We never process packages if they are received on Saturday, those packages will be ready for pickup by 10:30 am the following Monday.

  • 4. Do I need to bring my tracking number to pickup the package?

    Yes, bring your tracking number and receipt of purchase. If there is anything wrong with your name on the package, or if the package came without your name (this does happen) the tracking number will help us determine if your package has arrived. Looking up your package by name is a courtesy we provide, when we have the time. If the name is wrong or missing, we must have the tracking number to locate your package.

  • 5. How long do I have to pick-up a package?

    Packages should be picked up within (2) weeks of their arrival. Packages left in our facility for more than (2) weeks will incur a $5.00 per week, or portion of a week, storage penalty until they are picked up. Lack of email notification or phone call WILL NOT result in a reduction or elimination of additional storage fees.

  • 6. How long do you hold packages and shipments for?

    We hold packages and shipments for 45 days. If they are not picked up after this time period, then we will, at our sole discretion, dispose of your item(s) in whatever manner we see fit without any compensation or reimbursement to you. We do charge storage fees after 14 days, so please "Fee's" page.

  • 7. What should I do if I haven’t received an email notifying me that may package has arrived at your facility?

    We do ask our customers to always track their own items just in case our automated inventory system emails don’t come through to you. If the tracking shows as delivered to us, and you haven’t heard from us by the following day, please get in touch with us and we will be more than happy to help you figure out what happened.

  • 8. What’s the largest sized parcel you are able to receive at each of your locations?

    Our Deer Park Road Freight & Storage Facility - over 150lbs up to 4,000lbs 

    At our Deer Park Road Freight & Storage Facility we are equipped with pallet jacks and forklifts, which will handle most freight items. We can also comfortably handle a maximum weight of 500 pounds for non-palletized items, and up to 4000 pounds for palletized items. For larger or heavier items, please contact our office for pricing and space allocation. 

  • 9. What happens if I forget to put my customer number on a package?

    Our computerized system relies on customer numbers for package receiving and customer verification. A package without a customer number will be subject to a $5.00 service fee for our staff to look up your customer number in the system.

SHIPit2PA Don't forget - Port Angeles Package Receiving @Shipit2PA meets you at the Coho Ferry dock with your packages that we received for you. #yyj